online survey
At Stanley's we are continually working to improve our customer service. Our primary goal is to offer the best customer service each and every day to all of our customers. In order to improve our service we need your assistance. Please take a few minutes to answer the questions listed below and let us know what you think about Stanley's. Your opinion of our service is very important to me. Thank you for taking the time to respond.
Craig Stanley
President
1. STANLEY'S GET IT TODAY STAFF
a. Staff was warm and friendly:
Excellent
Very Good
Good
Fair
Poor
b. Had a professional appearance:
Excellent
Very Good
Good
Fair
Poor
c. Listened & understood your needs:
Excellent
Very Good
Good
Fair
Poor
d. Made you feel valued and appreciated:
Excellent
Very Good
Good
Fair
Poor
e. Fit the payment amount and billing to meet your needs:
Excellent
Very Good
Good
Fair
Poor
f. Explained charges clearly:
Excellent
Very Good
Good
Fair
Poor
What can Stanley's do to improve our service?
2. STANLEY'S GET IT TODAY RENTAL PROCESS
a. Your order form was processed promptly:
Excellent
Very Good
Good
Fair
Poor
b. Merchandise delivered professionally:
Excellent
Very Good
Good
Fair
Poor
c. It was easy to reach someone who could help with a problem:
Excellent
Very Good
Good
Fair
Poor
3. STANLEY'S GET IT TODAY STORE
a. What Stanley's Location Did You Use?
b. Convenient store hours:
Excellent
Very Good
Good
Fair
Poor
c. Convenient store locations:
Excellent
Very Good
Good
Fair
Poor
d. Cleanliness of stores:
Excellent
Very Good
Good
Fair
Poor
4. ARE YOU CURRENTLY A STANLEY'S CUSTOMER?
Yes
No
a. If no, what reason best describes why you're not currently a customer:
I paid off my account and don't need anything else at this time.
I no longer needed the item I had on rent.
I had a problem that did not get resolved (Please Specify).
Another company offered me a lower rental rate (Specify Company).
I was dissatisfied with Stanley's Get It Today (Please Specify)
5. NEW MERCHANDISE YOU'D LIKE TO SEE STANLEY'S GET IT TODAY CARRY:
6. DID ANYONE FROM STANLEY'S CONTACT YOU BY PHONE OR MAIL SINCE RETURNING YOUR MERCHANDISE:
By phone
By mail
Both
Neither
7. HOW LIKELY IS IT YOU WOULD COME BACK TO STANLEY'S GET IT TODAY:
Extremely likely
Very likely
Somewhat likely
Not very likely
Not at all likely
I would like to thank you again for taking the time to complete this survey. With your assistance we will continue to work on improving our customer service. I would also invite you to include your name, phone number or email address so that we can further discuss our service and products.
Name * Required
Phone Number * Required
Email Address * Required
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